What to Expect

What to expect with your new pet

 In your search for a veterinary facility, we believe you should expect high quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world class service and a state of the art veterinary facility.

Your pet's annual wellness exam will include a complete physical to include a thorough examination of the eyes, ears, teeth, heart, lungs, abdomen, body condition and hair coat. Because even the most cooperative pet may not readily go-along with a tooth and gum brushing, an annual dental cleaning by your veterinarian may be in order. Like you, your pet can lose his teeth due to decay and neglect. It's a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet, but also of notes on things like your pet's elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet's behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain results of your pet's medical tests.

Your veterinarian may refer you to a specialist, veterinarians who have completed studies in specialties such as internal medicine, surgery, and emergency care, if your pet must undergo a procedure that requires more precise knowledge and experience.

AAHA Accredited Hospital

Novak Animal Care is one of the less than 12 percent of North American veterinary hospitals accredited by the American Animal Hospital Association (AAHA). AAHA accreditation means that we have met and are held to strict standards of excellence for all areas of patient care, surgery and sanitation.

Established in 1933 by leaders in the veterinary profession, AAHA is the only companion animal exclusive veterinary association. AAHA is well known for its high standards in veterinary medicine and quality pet care, and promotes those standards within the veterinary profession and to the public. Today, AAHA serves approximately 5,500 practice teams in the United States and Canada that are comprised of 50,000 individual veterinary care providers. Nearly 3,200 of the total practice teams are accredited.

The AAHA Standards of Accreditation address the following areas:

  • Dentistry
  • Emergency Services
  • Pain Management
  • Patient Care
  • Surgery and Anesthesia
  • Contagious Disease Protocols
  • Radiology Services
  • Laboratory Services
  • Pharmacy
  • Client Service
  • Staff Continuing Education and Training
  • Human Resources and Leadership
  • Patient and Staff Safety
  • Pet Medical Records
  • Examination facilities and Equipment
  • Housekeeping and Maintenance